The user clicks on the tab "support" added on your web application.
or
He presses the key combination you defined to start support process (e.g. Ctrl+F1)
He enters his email and describes shortly his issue.
Every issues are saved in kopilo's database to keep track of users' support experience.
If any support agent is connected, a notification to the team is sent.
Otherwise, an instant message service is launched.
If an agent is connected, he can lead the user with a hand-shaped remote mouse.